PRIVACY POLICY
CINECODE Private Limited
Last Updated: 18 October 2026
1. Our Commitment
CINECODE Private Limited values the trust our clients place in us. We handle client information and creative materials with care, respect, and confidentiality.
2. Information We Collect
CINECODE collects only the information reasonably necessary to understand, plan, execute, and administer a client's project. This may include names, contact and company details, correspondence, project requirements, billing information, and materials voluntarily provided for the project.
3. How We Use Information
CINECODE uses collected information to understand client enquiries, prepare quotations, communicate with clients, plan and deliver projects, manage payments, and maintain necessary business records.
4. Website Enquiries
When you contact CINECODE through our website, we use the information you provide to understand your requirements, respond to your enquiry, and assist you with the services you are interested in.
5. Confidentiality and Information Sharing
CINECODE treats client and project information as confidential. We share only the information necessary to carry out agreed services, and only with authorized team members, production partners, or service providers who are expected to maintain confidentiality.
6. Project File Storage and Confidentiality
At CINECODE, we understand the importance and value of our clients' creative work. All client project files, including photographs, videos, audio recordings, and production materials, are stored on CINECODE's local storage systems. We do not use third-party cloud storage services for these project files. We take reasonable measures to protect these materials, restrict unauthorized access, and maintain their confidentiality. Our use of external email, CRM, and AI services does not change our commitment to protecting client project files.
7. Project File Retention
At CINECODE, we understand the value of your creative work. To support any follow-up requirements, we generally keep your project files for 60 days after project completion. If you need us to retain your files for longer, please discuss this with us in advance so we can make suitable arrangements. Business and financial records will be maintained in accordance with applicable requirements.
8. Third-Party Email, CRM and Technology Services
CINECODE values the trust our clients place in us and takes reasonable care to protect their information and creative work. We use third-party email service providers for client communication. Information exchanged through email is processed and stored using these providers' systems. We use third-party Customer Relationship Management (CRM) software to organize enquiries, maintain client contact information, and manage business communications. We may use other trusted technology services to support our operations, but we do not upload client project files to third-party cloud storage.
9. AI-Assisted Services
CINECODE may use AI-assisted tools to understand client enquiries, organize project information, and support our internal workflows. These tools assist our team in providing efficient and relevant services. Project acceptance, quotations, and important business decisions remain under CINECODE's supervision.
10. Information Shared with External Providers
CINECODE takes reasonable care to protect the client information and project materials under our control. When we use external AI tools or technology services, certain information may be processed through those providers' systems. We aim to share only the information necessary for the intended purpose and take reasonable care in selecting the services we use. These external services operate under their own privacy and security practices. CINECODE remains responsible for how we choose to use these tools and what information we provide to them. No external digital platform can be guaranteed to be completely free from security risks.
11. Data Security
CINECODE takes reasonable measures to protect client information and project materials. Access is limited to authorized team members and service providers involved in the project.
12. Non-Disclosure Agreements and Legal Obligations
CINECODE respects and honours the confidentiality commitments made to our clients, including any Non-Disclosure Agreement (NDA) signed between the parties. Client information, business details, and project materials covered by an NDA will be handled in accordance with the agreed confidentiality terms. However, if disclosure is required under applicable Indian law or by a valid order from a court or legally authorized authority, CINECODE will comply with those requirements. In such circumstances, we will disclose only the information legally required and, wherever legally permitted, inform the concerned client.
13. Portfolio and Promotional Use
We're proud of the work we create with our clients. However, CINECODE will seek your permission before showcasing your project, brand, or identifiable content in our portfolio, website, social media, or promotional materials.
14. Privacy Requests and Contact
If you have any questions about how your information is handled, or would like to request access, correction, or deletion of your personal information, please contact us at info@cinecodestudio.com. We'll review your request and assist you in accordance with applicable requirements.
15. Policy Updates
CINECODE may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements. The latest version will be available on our website.
CINECODE Private Limited
Website: https://www.cinecodestudio.com
Email: info@cinecodestudio.com